FAQ
Quick Jump
How to Order
Is it safe ordering with BC Growers Club?
How will my order be packaged?
How do I place an order?
Here’s a step-by-step guide on placing your order online with BC Growers Club:
1. Locate the products you are interested in ordering by going to https://bcgrowersclub.com/shop/
2. Click on the desired product(s), choose your quantity then click “Add to Cart.”
3. When you have all your products in your shopping cart and are ready to Checkout, click on the shopping cart icon, and you will be redirected to the View Cart page.
4. Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you are ready click on the Proceed to Checkout button.
5. In the Checkout page, you will need to log in with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password, and an account will be set up for you.
6. Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order.”
7. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
8. Once we collect your E-Transfer, your order will be processed and will ship if payment is received prior to 2pm PST. If payment is received after our shipping cut off it will ship the following business day. We’ll email your Canada Post tracking number as soon as available.
9. Congrats, you have now placed your order!
Do you ship out of Canada?
When will my order ship?
Can I edit/add/cancel my order?
If you would like to add or edit your order, you’ll need to enter a new order, and we will cancel your original order. Please email [email protected] with the order number you would like cancelled. If you would like your order cancelled and it has not shipped out yet, please email [email protected] All order edits/cancels are made on a best-efforts basis.
Payment & Fees
What methods of payment do you accept?
Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes. Instructions will be provided with your online invoice and orders ship only after E-Transfer has been received. If we receive your payment by 2pm PST, your order ships that business day. Otherwise, it will ship on the following business day.
If you are new to Interac E-transfers, please visit
http://www.interac.ca/en/interac-e-transfer-consumer.html
How do I send an Interact E-transfer?
If you use online banking with a Canadian bank/credit union, then sending an Interac E- transfer takes just a couple of minutes.
Google is a great tool, and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an E-transfer, please contact your bank or
http://www.interac.ca/en/interac-e-transfer-consumer.html
What are the shipping fees?
I’ve sent my E-transfer. What next?
Once you’ve sent your E-transfer, it could take up to 40 minutes (Monday to Friday) for us to receive an email notifying us of your payment. On weekends or holidays this may be a little longer. Your E-transfer will be pending until we collect the E-transfer (when we process your order). If we receive your E-transfer by 2pm PST Monday to Friday, your order will ship the same business day. If payment is received after 2pm PST it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.
What will happen to my order if I don’t submit payment?
Product Info
What do Sativa, Indica and Hybrid mean and what is the difference?
Indica – Indica is a classification that is used to establish the geographic origin of a cultivar (strain) and is reserved for cannabis varieties that are typically shorter in height with wider leaves than their sativa counterparts. Indica Effects – Indica strains generally provide a sense of deep body relaxation.
Sativa – Sativa is a classification that is reserved for cannabis varieties that, due to their origins, are typically taller in height with thinner leaves than their Indica counterparts. Sativa Effects – Sativa strains tend to provide a more energizing experience.
Hybrid – Hybrid varieties are combinations of both Indica and Sativa, possessing traits and characteristics attributed to each classification. Hybrid Effects – Since hybrids are a mix of sativa and indica, they can provide both mind and body effects.
My Shatter turned into Wax. Now What?
Are the product images real?
What are cannabinoids?
What is the difference between THC and CBD?
THC is the main psychoactive component of the cannabis plant. In other words, THC is the primary agent responsible for creating the ‘high’ associated with recreational cannabis use. This compound works, in part, by mimicking the effects of anandamide and 2-AG. These neurotransmitters are produced naturally by the human body and help to modulate sleeping and eating habits, the perception of pain, and many other bodily functions.
The effects of THC include:
Relaxation
Altered senses of sight, smell, and hearing
Hunger
Reduced aggression
CBD has the same chemical formula as THC, with the atoms in a different arrangement. This slight variance causes THC to create a psychoactive effect, while CBD does not. This fact means that when you ingest CBD for medical purposes, you will more likely experience a relief of your unwanted discomfort, with little or no noticeable effect on your cognitive abilities.
Decreases negative side effects of THC, reduced anxiety
Decreased short term memory impairment, no obvious intoxicating effects
What are Terpenes: Flavors and Aromas?
Terpenes are organic compounds, produced by a variety of plants including cannabis. They are responsible for the unique aromas and flavours of different cannabis cultivars (strains). Research is currently underway to substantiate if terpenes work in conjunction with cannabinoids to produce exclusive therapeutic benefits.
To date, researchers have discovered over 100 different terpenes in cannabis varieties.
Can I drive after intaking Cannabis/Cannabis Extracts/Hash?
BC Growers Club strongly advises its patients to refrain from using motor vehicles and to avoid operating any heavy machinery while under the influence of cannabis. Some reported effects of cannabis, such as sedative and psychoactive effects, may impair the user’s motor skills.
Is Cannabis addictive?
Cannabis is addictive, though not everyone who uses it will develop an addiction – Government of Canada
Return & Exchange
What is your policy on returns and exchange?
BC Growers Club assumes no responsibility for orders due to:
Canada Post mistakes or damage
Incorrect addresses provided by Customers
Expired PO BOX numbers
If your package is damaged, missing items, or does not show up, please contact us at [email protected]
Please email a photo of your packing slip and the items you did receive. We will review on a case by case basis following our internal policies and procedures.
BC Growers Club does not accept Returns or Exchanges.
